Shipping Policy
At NexusMart.pk, we deliver orders across Pakistan through reliable courier partners. Below is everything you need to know about our shipping and delivery process.
Shipping Coverage & Delivery Time
We currently deliver within Pakistan.
Major Cities
Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and other major cities:
Estimated delivery: 3–5 business days
Other Cities & Towns
Estimated delivery: 5–7 business days
Delivery times are estimates and may vary due to the destination, courier operations, public holidays, weather, or other circumstances beyond our control.
Shipping Charges
- Standard shipping: PKR 199
- Free shipping on orders above PKR 5,500
- Free shipping may also be available on selected products where specifically mentioned on the product page
- Charges may vary depending on parcel weight, product type and delivery location
- The applicable shipping charge is shown at checkout before you place your order
Order Processing
Orders are normally processed on business days.
Orders placed before 2:00 PM may be processed the same business day. Orders placed after 2:00 PM, on weekends, or on public holidays may be processed on the next business day.
Once your order is dispatched, tracking information will be shared where available.
Courier Partners
NexusMart.pk works with courier partners including PostEx, Leopards Courier and NOC Courier, along with other delivery services where required based on the destination.
The courier used for your order may vary depending on your location and service availability.
Order Tracking
Once your parcel has been dispatched, you can use the provided tracking information to check its delivery status.
If you need help tracking your order, contact our customer support team on WhatsApp.
Delivery Attempts
Please ensure that:
- Your delivery address and phone number are correct
- Someone is available to receive the parcel
- Your phone remains reachable when the courier attempts delivery
If a delivery attempt is unsuccessful, the courier may attempt delivery again before returning the parcel to us.
Damaged, Wrong or Missing Items
If you receive a damaged, incorrect or incomplete order, please contact us as soon as possible after delivery.
Send us:
Order Number + Clear Photos/Videos of the Product and Packaging
Our team will review the issue and assist you accordingly.
If the parcel appears seriously damaged at the time of delivery, please contact NexusMart.pk immediately.
Delayed Orders
Occasionally, courier delays may occur. If your order has exceeded the expected delivery time, contact us and our team will help check the shipment status.
International Shipping
NexusMart.pk currently delivers within Pakistan only. International shipping is not available at this time.
Need Help With Your Delivery?
WhatsApp / Phone: +92 339 6398700
Email: support@nexusmart.pk
Our customer support team will assist you with shipping, tracking and delivery-related queries.