Return and Refund Policy

At NexusMart.pk, we want you to be completely satisfied with your purchase. Our return and refund policy is designed to ensure a hassle-free shopping experience for customers across Pakistan.

·      Return Window: 7 days from the date of delivery

·      Condition: Products must be unused, unworn, and in original packaging with all tags attached

·      Proof of Purchase: Original invoice or order confirmation required

·      Eligible Items: Most products sold on NexusMart.pk are eligible for returns

·      Intimate wear and undergarments

·      Personalized or customized products

·      Perishable goods

·      Digital products and downloadable software

·      Health and personal care items (opened)

·      Sale or clearance items (unless defective)

1. Contact our customer service at support@nexusmart.pk or call our helpline

2. Provide your order number and reason for return

3. Our team will arrange pickup from your location (Karachi, Lahore, Islamabad, and major cities)

4. Pack the item securely in its original packaging

·      Inspection: Returns are inspected within 2-3 business days of receipt

·      Refund Method: Original payment method (bank transfer, credit card, or store credit)

·      Processing Time: 7-10 business days after approval

·      Defective Products: Full refund including shipping charges

We offer exchanges for different sizes, colors, or alternative products of equal or greater value, subject to availability.